EZTalking Privacy Policy
I. Introduction
Welcome to the EZTalking English learning platform (the "Platform"). We are committed to respecting and protecting your personal data and have established this Policy in accordance with applicable laws and regulations. This Privacy Policy explains how we collect, use, store, protect, and share your information, and how you may manage, review, or delete it.
II. What Information Do We Collect?
We collect information in the following ways, depending on how you use the Platform:
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Information you actively provide
- When registering an account: name, email, password, age or role (student, teacher, parent), and other basic information.
- When uploading voice, answers, comments, or interactions: voice content, answer records, messages, and similar materials.
- When contacting customer support: conversation content, email, feedback, and related details.
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Information generated automatically during use
- Device and browser information, such as device model, operating system, and browser version.
- Activity records, such as login times, course playback progress, and answer duration.
- IP-related information, error logs, and crash data used to maintain platform stability and performance.
III. Why Do We Collect This Information?
- To provide and improve learning services: analyze learning behavior, recommend suitable courses, and provide AI scoring feedback.
- To manage account security: detect abnormal behavior and strengthen identity verification processes.
- To operate and optimize the system: improve user experience and platform stability through performance and error logs.
- To meet legal and security needs: process data in response to court orders, audits, and various information security requirements.
IV. What Control and Rights Do You Have?
- Review and modify account information: after signing in, you may update basic profile data and contact information.
- Request data export or deletion: you may request a backup of your personal data or ask us to delete data you no longer use, except where retention is otherwise required by law.
- Decline specific uses: you may opt out of marketing emails, personalized recommendations, and certain similar features.
V. How Is Information Used or Shared?
- For internal platform functions such as AI scoring, course recommendations, and teaching reports.
- If you consent, we may share information with partner organizations, such as coordination between teacher and parent accounts.
- We strictly prohibit selling your data or providing it externally without authorization. When working with third parties, we require confidentiality obligations and restrict the scope of use.
VI. How Do We Protect Your Data?
- Encrypted transmission and storage: we use SSL/TLS and protected databases to safeguard your information.
- Access control: internal data access is restricted and requires proper authorization.
- Regular audits and security testing: we conduct routine vulnerability scans and security testing and maintain incident response plans.
VII. Data Retention and Deletion Policy
- Retention period: data is kept only as long as needed to achieve the purposes stated in these terms or to comply with legal requirements, and is not retained indefinitely.
- Deletion requests: if you request account deletion, the Platform will remove your data within a reasonable period, although legal requirements may prevent complete removal of all backups.
VIII. Protection of Minors' Data
We do not actively market to minors or collect sensitive information from them without lawful consent.
IX. How Will This Policy Be Updated?
If this Policy changes, we will announce the revision on the Platform and notify you by email of the updated version and effective date. If you do not agree to the updated terms, please stop using the Platform and contact customer support for assistance deleting your data.
X. Contact Information
- Email: sales@ez-ai.com.tw
- Contact hours: Monday to Friday (business days), 10:00–17:00 (Taiwan time, GMT+8)